Privacy Policy

Privacy Policy

Introduction

Welcome to https://crack-repair.storysurge.net (hereinafter referred to as “Crack Repair,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Comprehensive Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this privacy policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy guides how we interact with users when:

  • Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide the requested functionality.
  • Visiting Our Websites: Each time you access our websites linked to this privacy policy, our systems log certain information about your device and browsing behavior for analytical and security purposes.
  • Communication: We may reach out to users via newsletters, emails, phone calls, or text messages (SMS) with updates, promotional offers, or support. By interacting with us, you consent to receiving these communications.

Personal Data Collection

We collect a variety of personal data from our users, which can include:

  • Account Details: This includes usernames, email addresses, and passwords used for account creation.
  • Payment Information: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are collected for secure transactions.
  • Financial Data: We may store financial records related to purchases or subscriptions for accounting purposes.
  • Purchase History: Details of products or services purchased from our platform.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile phone numbers.
  • Location Data: Information about your geographical location when using our location-based services.
  • Feedback and Reviews: Any comments, ratings, or feedback you provide to improve our services.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your consent).
  • Product Interest: Details of products viewed, added to carts, or purchased on our site.

We gather this information through direct user input, automatic tracking technologies, and third-party service providers.

Cookies

Cookies are small text files placed on your device by websites to enhance user experience. Our use of cookies includes:

  • Strictly Necessary Cookies: These ensure basic functions like login, session management, and language preferences.
  • Preference Cookies: Used to remember settings and customize your experience.
  • Analytics Cookies: Track website usage for statistical analysis, allowing us to improve our services.

Users have the option to manage their cookie preferences through our Cookie Manager, which provides control over non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary depending on the type of data and the purpose for collection:

  • Account Information: Retained until the account is inactive or closed, in compliance with tax regulations.
  • Payment Details: Securely stored for transaction records and fraud prevention (in accordance with payment processors’ policies).
  • Purchase Data: Kept for order fulfillment and customer service purposes, generally up to 7 years.
  • Location Data: Deleted after aggregated analytics are generated.
  • All Other Data: Erased or anonymized upon completion of the initial purpose for collection.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing encryption protocols during data transmission and storage.
  • Utilizing secure third-party processing partners who adhere to strict privacy standards.
  • Regularly updating our security systems to counter potential threats.
  • Training our staff on data protection best practices.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take appropriate steps to rectify the issue.

Your Rights and Choices

In line with applicable privacy laws, users have certain rights regarding their personal data:

  • Access and Correction: The right to access and update or correct your personal information.
  • Data Portability: Requesting a copy of your data in a structured format for reuse across services.
  • Object and Withdrawal: Objecting to the processing of your data, or withdrawing consent where applicable.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data under specific circumstances.

Please contact our Data Protection Officer (DPO) to exercise these rights.

Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified via our website and/or directly to users.

By continuing to use our services after such changes, you agree to the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:

  • Email: [email protected]
  • Address: Crack Repair Inc., 123 Privacy Lane, Secure City, USA

We are committed to protecting your privacy and ensuring transparent data handling practices.